Official Policy

Ace47 Privacy Policy – Malaysia User Data Protection

We understand how important your privacy is. This document transparently explains how ace47 collects, uses, stores, and protects your personal information while you use our platform.

Updated: January 2026 Version 2.4 – Effective immediately

Welcome to the ace47 Privacy Policy page. At ace47, protecting users' personal data is not merely a legal obligation — it is a core part of our commitment to trust and transparency. This policy applies to all users who access or use our platform in ace47.fun, including via web browser or any mobile device.

By registering an account or continuing to use the ace47 platform, you agree that your personal information will be processed in accordance with the terms set out in this document. If you do not agree, please discontinue use of the platform and contact us to request data deletion.

Note: This Privacy Policy should be read together with Terms and Conditions ace47. Both documents together form the entire agreement between you and our platform.

01 Types of Information We Collect

To provide you with a safe, fair, and personalised service, ace47 collects certain categories of information when you interact with our platform. Information is only collected when necessary and never beyond the scope required.

Data Category Example Information When Collected
Identity Verification Full name, date of birth, identification card number During registration & KYC
Contact Information Email address, phone number, residential address During registration
Finance Bank name, account number, transaction history During deposits & withdrawals
Technical IP address, browser type, device, location Automatically upon access
Behavioural Game history, wagering activity, session duration Continuously during play
Support Chat logs, complaint records, feedback When contacting support

We do not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law. All data collection is carried out transparently and with your knowledge.

02 How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. ace47 does not use your data for unrelated purposes without first obtaining additional consent from you.

  • Account Management: Creating, verifying, and maintaining your account so you can log in and play securely.
  • Transaction Processing: Processing deposits and withdrawals quickly and accurately to the correct account.
  • KYC Verification: Verifying your identity to meet anti-money laundering and fraud prevention requirements.
  • Platform Security: Detecting and preventing fraudulent activity, hacking attempts, or account misuse.
  • Personalize Your Experience: Recommending games, promotions, and content suited to your preferences.
  • Service Communications: Sending important notifications related to your account, transactions, or policy changes.
  • Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
  • Platform Improvements: Analyzing usage data to improve overall platform performance, usability, and security.
Our Commitment: ace47 will not sell, rent, or trade your personal information to any third party for their own marketing purposes.

03 Sharing Information With Third Parties

Ace47 only shares user information in limited and legitimate circumstances. We do not disclose your personal data broadly or arbitrarily. Data sharing occurs only in the following situations:

  • Payment Service Providers: Approved payment gateway providers that process deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
  • Technical Service Providers: Hosting companies, cybersecurity services, and analytics providers that help us operate the platform safely and efficiently.
  • Game Providers: Game studios and content providers that require minimal session data to ensure games run correctly.
  • Regulatory Authorities: Regulatory bodies, law enforcement agencies, or courts when required by law or court order.
  • Business Transfer: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business transaction, with prior notice given to users.

All third parties that receive ace47 user data are bound by data protection agreements requiring them to safeguard that information to standards at least as stringent as our own.

04 Data Security and Protection

Your data security is our absolute priority. ace47 continuously invests in cutting-edge security infrastructure to ensure your information is protected from unauthorized access, breaches, or misuse.

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with industry-grade encryption.
  • Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information, is encrypted using internationally recognised algorithms.
  • Internal Access Controls: Only authorised personnel with a legitimate business need may access user data, and every access is logged for audit purposes.
  • 24/7 Monitoring: Our security monitoring system operates at all times to proactively detect and address any threats.
  • Regular Security Testing: Our platform undergoes regular penetration testing and security audits by independent parties.
Shared Responsibility: While we do everything in our power to protect your data, security also depends on you. Keep your password strong, do not share your login credentials, and enable two-factor authentication (2FA) on your account.

05 Cookies and Tracking Technologies

Ace47 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for the platform to function properly, including login session management and security. These cookies cannot be disabled.
  • Functional Cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalized experience.
  • Analytics Cookies: Helping us understand how users interact with the platform, which pages are most popular, and where improvements are needed.
  • Performance Cookies: Used to monitor page load speeds and identify technical issues that need to be resolved.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

06 Your Rights as a User

Ace47 recognises and respects your rights over your personal data. You have the following rights, which you may exercise at any time by contacting our support team:

Right of Access

Request a copy of all personal data we hold about you in a readable format.

Right to Rectification

Request correction of any inaccurate or incomplete information in your account.

Right to Erasure

Request deletion of your personal data, subject to minimum legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing or profiling analytics purposes.

Data Portability

Receive your data in a structured, machine-readable format for transfer to another platform.

Right to Restriction

Request that we restrict processing of your data while a dispute or review is in progress.

Response Time: ace47 will process all user rights requests within 14 working days from the date the request is received. Complex requests may take up to 30 days.

07 Data Retention Period

Ace47 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by law. Retention periods vary by data type:

  • Active Account Data: Retained for the duration your account is active and up to three years after account closure.
  • Financial Transaction Records: Retained for seven years to meet accounting and tax legal requirements.
  • KYC Documents: Retained for five years after the business relationship ends, in line with anti-money laundering requirements.
  • Communication Logs: Support chat records and emails are retained for three years for reference and verification purposes.
  • Analytics Data: Anonymised usage data is retained indefinitely for platform improvement purposes.

Once the retention period expires, data will be securely deleted or permanently anonymised so it can no longer be associated with you.

08 Disclosure to Authorities

In certain situations, ace47 may be legally required to disclose user information to the relevant authorities. This includes:

  • Legally valid court orders or subpoenas.
  • Investigation of money laundering or terrorism financing by the Financial Intelligence Unit (FIED) or an equivalent body.
  • Requests from law enforcement agencies with valid jurisdiction.
  • Regulatory compliance requirements from the body that regulates ace47's operations.

Ace47 will notify users of any such request unless prohibited from doing so by a court order or applicable law.

Legal Compliance: ace47 operates in compliance with applicable anti-money laundering laws. All transactions are monitored and suspicious activity will be reported to the relevant authorities without prior notice to the user concerned.

09 Third-Party Links and Content

The ace47 platform features games and content provided by carefully selected third-party providers. While we endeavor to partner with providers that uphold high privacy standards, ace47 is not responsible for the independent privacy practices of third-party providers.

Each game provider has its own privacy policy governing your interactions with their software. We recommend reading the relevant provider's privacy policy if you would like to learn more about how they handle your data during gaming sessions.

Ace47 only shares the minimum data necessary with game providers — typically only a session identifier that cannot be directly linked to your real identity.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, our privacy team is ready to assist. You can reach us via:

  • Privacy Email: [email protected] (not clickable — copy and paste into your email client)
  • Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
  • Help Center: Visit page FAQ for immediate answers to frequently asked privacy-related questions.

Ace47 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-account notifications or email at least seven days before taking effect.

Our Commitment: Your privacy is our responsibility. ace47 is committed to always being transparent, accountable, and respectful of your rights as a user in every decision involving your personal data.

Privacy Is Not a Promise – It's Our Practice

Every security and privacy feature we build reflects our commitment to protecting Malaysian users.

Military-Grade Encryption

Your data is protected with the same 256-bit SSL encryption used by leading financial institutions. No one can intercept communications between you and our platform.

Secure KYC Verification

Our KYC process uses secure document verification technology. Your identity documents are stored in an encrypted environment and are accessible only to authorized personnel.

No Data Sales

Ace47 has never and will never sell your personal data to advertisers, data brokers, or any third party for profit. Your data is not our product.

Full Control in Your Hands

Manage your privacy settings, review account activity, and exercise your data rights directly through the in-app or website account settings — no lengthy wait required.

24/7 Security Monitoring

Our automated monitoring system works around the clock to detect abnormal access, suspicious login attempts, and potential data breaches before they become a problem.

Periodic Independent Audits

Ace47's privacy and security practices are periodically reviewed by accredited independent auditors to ensure we consistently meet the highest industry standards.

Play With Peace of Mind – Your Data Is in Safe Hands

Now that you know how ace47 protects your information, register today and enjoy a safe, fair, and exciting gaming experience with our Malaysian user community.

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